:root{--jade:#075844;--jade-light:#edf6f1;--paper:#fff;--canvas:#f4f6f7;--ink:#21352e;--muted:#62766c;--line:#dce4e0;--gold:#cfab5e}*{box-sizing:border-box}body{margin:0;font:15px/1.6 system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:var(--canvas);color:var(--ink)}button,input,textarea,select{font:inherit}button,a{touch-action:manipulation}button{cursor:pointer}button:disabled{cursor:default;opacity:.45}a{color:inherit;text-decoration:none}h1,h2,h3,p{margin:0}h1{font-size:30px;letter-spacing:-.035em}h2{font-size:20px}h3{font-size:17px}button{border:1px solid var(--line);border-radius:8px;background:white;color:var(--ink);padding:9px 14px}input,textarea,select{border:1px solid #bacbc1;border-radius:8px;padding:10px 12px;color:var(--ink);background:white}textarea{width:100%;resize:vertical;min-height:120px}input{min-width:0}a:focus-visible,button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid #c3a255;outline-offset:3px}[hidden]{display:none!important}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%)}.skip{position:fixed;top:-100px;z-index:20;background:white;padding:12px}.skip:focus{top:5px}.crm-header{height:78px;display:flex;align-items:center;justify-content:space-between;padding:0 28px;background:var(--jade);color:white;gap:24px}.crm-brand{display:flex;gap:12px;align-items:center;font-size:23px;line-height:1.2}.brand-symbol{display:grid;place-items:center;width:39px;height:42px;border:1px solid #d7bf7d;border-radius:12px;font-family:Georgia,serif;color:#ebd28d}.crm-brand small{display:block;font-size:9px;letter-spacing:.22em;margin-top:5px;color:#c4dcd0}.mailbox{font-size:13px;color:#d4e8dd}.account{display:flex;align-items:center;gap:14px;font-size:13px}.account button{background:transparent;color:white;border-color:#ffffff50}.crm-shell{display:grid;grid-template-columns:235px minmax(0,1fr);min-height:calc(100vh - 78px)}.sidebar{background:#fbfcfa;border-right:1px solid var(--line);padding:28px 16px;display:flex;flex-direction:column;gap:14px}.sidebar-label{font-size:10px;color:var(--muted);letter-spacing:.14em;padding:0 12px}.sidebar nav{display:flex;flex-direction:column;gap:5px;margin-bottom:16px}.sidebar nav a{display:flex;gap:11px;align-items:center;padding:10px 12px;font-size:13px;border-radius:8px}.sidebar nav a:hover,.sidebar nav a[aria-current="page"]{background:#e6f1eb;color:var(--jade)}.sidebar nav a[aria-current="page"]{font-weight:600}.count{font-size:11px;background:#e5ece6;color:var(--ink);padding:1px 7px;border-radius:6px;margin-left:auto}.stage-dot{width:7px;height:7px;border-radius:50%;background:var(--gold);flex-shrink:0}.sidebar-bottom{margin-top:auto;padding:20px 12px 0;border-top:1px solid var(--line);font-size:12px}.sidebar-bottom p{color:var(--muted);font-size:11px;margin-top:14px}main{padding:30px;min-width:0}.workspace-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:20px}.overline{font-size:10px;letter-spacing:.15em;color:var(--muted);margin-bottom:5px}.primary{background:var(--jade);color:white;border-color:var(--jade)}.secondary{background:var(--paper);color:var(--ink)}.notice:empty{display:none}.notice{background:#fff3cd;border:1px solid #e8d590;padding:12px 16px;border-radius:8px;margin-bottom:16px;overflow-wrap:anywhere}.notice.error{background:#fff0ee;border-color:#e4b8b2;color:#86392d}.mail-status{font-size:12px;padding:10px 0 20px;color:var(--muted)}.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px}.metric{background:white;border:1px solid var(--line);border-radius:12px;padding:22px}.metric span{font-size:12px;color:var(--muted)}.metric strong{display:block;font-size:35px;font-weight:500;margin-top:10px;color:var(--jade)}.section-heading{display:flex;justify-content:space-between;gap:20px;margin:35px 0 16px;align-items:center}.section-heading p{font-size:13px;color:var(--muted)}.stage-cards{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.stage-card{display:block;background:white;border:1px solid var(--line);border-radius:12px;padding:20px}.stage-card:hover{border-color:var(--jade)}.stage-card small{color:var(--muted)}.stage-card h3{margin:9px 0 15px}.stage-card strong{font-size:27px;color:var(--jade)}.dashboard-note{margin-top:30px;padding:26px;background:var(--jade-light);border-radius:12px}.dashboard-note p{max-width:750px;color:var(--muted);margin:12px 0}.dashboard-note a{color:var(--jade);font-weight:500}.toolbar{display:flex;gap:10px;margin-bottom:18px;flex-wrap:wrap}.toolbar input{flex:1;min-width:180px}.inbox-layout{display:grid;grid-template-columns:minmax(270px,.85fr) minmax(0,1.4fr);gap:20px;align-items:start}.ticket-list-panel,.ticket-detail{background:white;border:1px solid var(--line);border-radius:12px;min-width:0;overflow:hidden}.list-heading{display:flex;align-items:center;justify-content:space-between;padding:17px 20px;border-bottom:1px solid var(--line);gap:12px}.list-heading span{font-size:12px;color:var(--muted)}.ticket-row{width:100%;display:block;text-align:left;border:0;border-radius:0;border-bottom:1px solid var(--line);padding:17px 20px;position:relative}.ticket-row:hover,.ticket-row[aria-pressed="true"]{background:var(--jade-light)}.ticket-row[aria-pressed="true"]{box-shadow:inset 3px 0 var(--jade)}.ticket-row .row-top{display:flex;justify-content:space-between;gap:10px;font-size:12px}.ticket-row strong{display:block;margin:8px 0 4px;font-size:14px;font-weight:500}.ticket-row small{font-size:11px;color:var(--muted);display:block;overflow-wrap:anywhere}.tag{display:inline-block;border-radius:30px;background:#e6eee8;color:var(--jade);font-size:10px;line-height:1.5;padding:4px 9px}.tag.complete{background:#075844;color:white}.pagination{display:flex;gap:8px;align-items:center;justify-content:space-between;padding:16px;font-size:12px}.pagination button{font-size:12px;padding:7px 10px}.empty-detail{text-align:center;padding:90px 28px;color:var(--muted)}.empty-detail>span{font-size:35px;color:var(--gold)}.empty-detail h2{margin:15px 0 8px}.detail-header{padding:24px;border-bottom:1px solid var(--line)}.detail-header .case-line{display:flex;justify-content:space-between;gap:14px;font-size:12px;margin-bottom:14px}.detail-header h2{font-size:24px;line-height:1.35;margin-bottom:14px;overflow-wrap:anywhere}.detail-header p{font-size:12px;color:var(--muted);margin-top:8px}.customer-link{color:var(--jade);font-weight:500;background:none;padding:0;border:0;text-align:left}.customer-contact{margin-top:15px;padding:14px;background:var(--canvas);border-radius:8px;font-size:12px;overflow-wrap:anywhere}.customer-contact p{margin-top:3px}.detail-tabs{display:flex;gap:0;overflow:auto;border-bottom:1px solid var(--line)}.detail-tabs button{border:0;border-radius:0;font-size:12px;padding:14px 16px;white-space:nowrap}.detail-tabs button[aria-selected="true"]{box-shadow:inset 0 -3px var(--jade);color:var(--jade)}.detail-body{padding:24px}.product-summary{display:flex;gap:16px;margin-bottom:24px;align-items:start}.product-summary img{width:90px;height:110px;object-fit:contain;border-radius:8px;background:var(--canvas)}.product-summary p{font-size:12px;color:var(--muted)}.product-summary a{font-size:12px;color:var(--jade)}.message{border:1px solid var(--line);border-radius:10px;padding:18px;margin-bottom:16px}.message .message-meta{display:flex;justify-content:space-between;flex-wrap:wrap;gap:8px;font-size:11px;color:var(--muted);margin-bottom:10px}.message-body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px}.message.outgoing{background:#f5faf7}.reply-form{margin-top:24px}.reply-form label,.stage-form label{display:block;margin-bottom:9px;font-size:13px;font-weight:500}.reply-form button{margin-top:12px}.reply-form small{display:block;font-size:11px;color:var(--muted);margin-top:12px}.stage-progress{list-style:none;padding:0;margin:0 0 24px;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.stage-progress li{padding:10px;background:var(--canvas);border-radius:7px;font-size:11px;color:var(--muted)}.stage-progress li.current{background:var(--jade);color:white}.stage-progress li.done{background:#e4f1e9;color:var(--jade)}.stage-form label{margin-top:16px}.stage-form input,.stage-form select{width:100%}.stage-form button{margin-top:18px;width:100%}.form-row{display:grid;grid-template-columns:1fr 100px;gap:12px}.record{padding:17px 0;border-bottom:1px solid var(--line)}.record p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;margin-top:8px}.record small{font-size:11px;color:var(--muted)}.record h3{font-size:14px}.empty-list{padding:30px 20px;color:var(--muted);font-size:13px}.customer-intro{color:var(--muted);margin-bottom:20px}.customer-list{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.customer-card{padding:22px;background:white;border:1px solid var(--line);border-radius:12px;text-align:left}.customer-card strong{display:block;font-size:17px;margin-bottom:8px}.customer-card p{font-size:12px;overflow-wrap:anywhere;color:var(--muted)}.customer-card span{display:block;margin-top:18px;font-size:12px;color:var(--jade)}
@media(min-width:1100px){.ticket-list-panel{position:sticky;top:20px}}
@media(max-width:1100px){.crm-shell{grid-template-columns:190px minmax(0,1fr)}main{padding:22px}.inbox-layout{grid-template-columns:1fr}.metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.customer-list{grid-template-columns:repeat(2,minmax(0,1fr))}.stage-cards{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:700px){.crm-header{height:auto;min-height:76px;padding:16px;flex-wrap:wrap;gap:12px}.mailbox{order:3;width:100%;font-size:11px}.account>span{display:none}.crm-brand{font-size:20px}.crm-shell{display:block}.sidebar{padding:15px;border-right:0;border-bottom:1px solid var(--line)}.sidebar nav{flex-direction:row;flex-wrap:wrap;margin-bottom:0}.sidebar nav a{padding:8px;font-size:12px}.sidebar-label,.sidebar-bottom{display:none}.sidebar #bucket-nav{gap:4px}.sidebar #bucket-nav a{font-size:10px}.sidebar .count{font-size:10px}.stage-dot{display:none}main{padding:20px 14px}.metrics{gap:10px}.metric{padding:16px}.metric strong{font-size:28px}.section-heading{align-items:start;flex-direction:column;gap:8px}.stage-cards{gap:10px}.stage-card{padding:16px}.stage-card h3{font-size:14px}.customer-list{grid-template-columns:1fr}.detail-header,.detail-body{padding:20px}.workspace-heading h1{font-size:27px}.form-row{grid-template-columns:minmax(0,1fr) 95px}.toolbar input{width:100%;flex-basis:100%}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important}}
.operator-role{padding:3px 8px;border:1px solid #ffffff45;border-radius:20px;font-size:10px}
.crm-login-page{min-height:100svh;display:grid;place-items:center;padding:28px;background:radial-gradient(ellipse at 15% 0%,#188563,#075844 55%,#43384f);color:var(--ink)}
.crm-login-card{width:min(440px,100%);padding:40px;background:#fffdf8;border-radius:20px;box-shadow:0 20px 80px #001b2033}
.login-brand{display:block;color:var(--jade);font:32px Georgia,serif;margin-bottom:36px}.login-brand span{display:block;font:10px system-ui,sans-serif;letter-spacing:.2em;margin-top:9px;color:var(--muted)}
.login-intro{font-size:14px;color:var(--muted);margin:15px 0 28px}.crm-login-card label{display:block;margin:18px 0 8px;font-size:13px;font-weight:500}.crm-login-card input{width:100%}.crm-login-card form>button{width:100%;margin-top:24px;padding:13px}.login-back{display:block;font-size:12px;color:var(--muted);margin-top:26px}#login-error{font-size:13px;color:#86392d;margin-top:12px}
@media(max-width:700px){.crm-login-card{padding:28px}.crm-login-page{padding:18px}.account{gap:8px}}
.market-layout{display:grid;grid-template-columns:minmax(220px,340px) minmax(0,1fr);gap:22px;align-items:start}.market-row{display:flex;align-items:center;gap:12px;width:100%;text-align:left;border:0;border-radius:0;border-bottom:1px solid var(--line);padding:14px}.market-row img{width:48px;height:64px;object-fit:contain;flex-shrink:0}.market-row span{min-width:0;overflow-wrap:anywhere}.market-row strong,.market-row small{display:block}.market-row strong{font-size:14px}.market-row small{font-size:12px;color:var(--muted)}.market-editor{background:white;border:1px solid var(--line);border-radius:12px;padding:26px;min-width:0}.market-form{display:grid;gap:16px;margin-top:20px}.market-field label{display:block;margin-bottom:6px;font-weight:500}.market-field input,.market-field textarea{width:100%}.market-form small{color:var(--muted)}.market-category-options,.market-prices{border:1px solid var(--line);border-radius:10px;padding:16px;min-width:0}.market-category-options label{display:block;margin:7px 0}.market-checkbox{display:flex;align-items:center;gap:8px}.market-variant{display:grid;gap:8px;padding:16px 0;border-bottom:1px solid var(--line)}.market-variant input:not([type=checkbox]){width:100%;display:block}.market-category-row{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin:18px 0}.market-category-row input{flex:1;min-width:120px}.market-category-row span{font-size:12px}.market-status:empty{display:none}@media(max-width:1100px){.market-layout{grid-template-columns:1fr}.market-editor{padding:20px}.market-layout .ticket-list-panel{position:static}}
.market-dashboard-link{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:24px;padding:24px;background:var(--jade);color:white;border-radius:12px}.market-dashboard-link strong{display:block;font-size:22px}.market-dashboard-link small{display:block;font-size:14px;margin-top:6px;color:#e4efe8}.market-dashboard-link>span:last-child{font-size:30px}.market-dashboard-link:hover{background:#08785b}

.ticket-tabs{display:flex;flex-wrap:wrap;gap:8px;margin:0 0 24px}.ticket-tabs a{display:flex;align-items:center;gap:10px;padding:12px 16px;border:1px solid #cddbd4;border-radius:12px;background:#fff;color:#25463c;text-decoration:none;font-size:16px}.ticket-tabs a[aria-current="page"]{background:#075844;color:#fff;border-color:#075844}.ticket-tabs .count{min-width:24px;text-align:center}

#settings-view{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:24px}#settings-view[hidden]{display:none}.settings-card{background:white;border:1px solid #d4dfd9;border-radius:18px;padding:28px;display:flex;flex-direction:column;gap:16px}.settings-card input{width:100%;padding:14px;border:1px solid #bbcec4;border-radius:8px;font:inherit}.settings-card h2{margin:0}.settings-card p{line-height:1.6}.settings-card .primary{margin-top:12px}@media(max-width:900px){#settings-view{grid-template-columns:1fr}}

.email-preview{display:block;width:100%;height:320px;border:1px solid #d4dfd9;background:white;border-radius:8px;margin-top:12px}.email-html{margin-top:16px}.email-html summary{cursor:pointer;color:#075844}.email-attachments{display:flex;flex-direction:column;gap:10px;margin-top:16px}.email-attachments a{overflow-wrap:anywhere}.reply-form select{font:inherit;padding:12px;border:1px solid #bbcec4;border-radius:8px;background:white}

/* Pair foreground and background explicitly so nested badges stay readable. */
.ticket-tabs a{background:var(--paper);color:var(--ink)}.ticket-tabs a[aria-current="page"]{background:var(--jade);color:#fff}.ticket-tabs .count{background:#e5ece6;color:var(--ink);font-size:12px;font-weight:600}.ticket-tabs a[aria-current="page"] .count{background:#e5ece6;color:var(--jade)}.settings-card,.market-editor,.ticket-list-panel,.ticket-detail,.metric,.stage-card,.customer-card{color:var(--ink)}

.heatmap-card{margin-top:24px;background:var(--paper);color:var(--ink);border:1px solid var(--line);border-radius:16px;padding:24px}.heatmap-heading{display:flex;justify-content:space-between;gap:20px;flex-wrap:wrap}.heatmap-heading p,.heatmap-legend{color:var(--muted);font-size:13px}.heatmap-controls{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.heatmap-controls input,.heatmap-controls select{max-width:100%}.heatmap-totals{font-size:18px;font-weight:600;margin:20px 0}.heatmap-weekdays,.heatmap-grid{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:8px}.heatmap-weekdays{text-align:center;font-size:13px;margin-bottom:8px}.heatmap-day{min-height:76px;border:1px solid #d4dfd9;border-radius:8px;padding:10px;display:flex;flex-direction:column;justify-content:space-between;background:#f4f6f7;color:#21352e}.heatmap-day strong{font-size:22px}.heatmap-day:focus-visible{outline:3px solid var(--gold);outline-offset:2px}.heat-1{background:#e0eee6}.heat-2{background:#b2d5c2}.heat-3{background:#286e54;color:white}.heat-4{background:#075844;color:white}.heatmap-legend{margin-top:16px}@media(max-width:700px){.heatmap-card{padding:14px}.heatmap-weekdays,.heatmap-grid{gap:4px}.heatmap-day{padding:6px;min-height:58px;font-size:12px}.heatmap-day strong{font-size:18px}.heatmap-controls{width:100%}}

.chat-alert{display:block;padding:14px 20px;margin:0 0 20px;border-radius:12px;background:#e1efe7;color:#075844;border:1px solid #9ac3ab;font-weight:600}.crm-chat-thread{height:420px;overflow:auto;background:#eef4f0;padding:20px;display:flex;flex-direction:column;gap:14px}.crm-chat-message{max-width:88%;background:white;color:var(--ink);padding:14px;border-radius:12px;overflow-wrap:anywhere}.crm-chat-message.staff{align-self:flex-end;background:#dcefe2}.crm-chat-message p{white-space:pre-wrap}.crm-chat-message small{display:block;font-size:12px;color:#4b6257}.crm-chat-message img{display:block;max-width:100%;max-height:220px;object-fit:contain;margin:8px 0}.crm-chat-message a{display:block;color:#075844;text-decoration:underline}.crm-chat-compose{padding:20px;display:grid;gap:12px}.profile-history{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;margin-top:20px}@media(max-width:900px){.profile-history{grid-template-columns:1fr}.crm-chat-thread{height:340px}}

/* Compact workspace: shared spacing, quiet surfaces and readable controls. */
:root{--space:16px;--muted:#52685d}
body{line-height:1.5}.crm-header{height:60px;padding:0 20px;gap:16px}.crm-brand{font-size:20px;gap:10px}.brand-symbol{width:32px;height:34px;border-radius:8px}.crm-brand small{font-size:9px;margin-top:3px}.account button{padding:6px 12px}.crm-shell{grid-template-columns:210px minmax(0,1fr);min-height:calc(100svh - 60px)}
.sidebar{padding:18px 12px;gap:8px}.sidebar nav{gap:3px;margin-bottom:10px}.sidebar nav a{padding:9px 10px;min-height:38px;font-size:13px}.sidebar-label{margin-bottom:2px}.sidebar-bottom{padding:12px 10px 0}.sidebar-bottom p{display:none}.stage-menu{border-top:1px solid var(--line);padding-top:10px}.stage-menu summary{padding:8px 10px;color:var(--muted);font-size:13px;cursor:pointer}.stage-menu nav{margin-top:6px}
main{padding:20px;min-width:0}.workspace-heading{margin-bottom:14px;gap:12px}.workspace-heading h1{font-size:26px}.overline{margin-bottom:2px;font-size:10px}.delivery-status{font-size:12px;color:var(--muted);margin-bottom:16px}.delivery-status summary{cursor:pointer;width:fit-content}.delivery-status .mail-status{padding:8px 12px;margin-top:8px;background:#fff;border:1px solid var(--line);border-radius:8px}.notice,.chat-alert{padding:10px 14px;margin-bottom:12px;border-radius:8px;font-size:14px}
.metrics{gap:12px}.metric{padding:14px 16px;border-radius:10px;display:flex;align-items:center;justify-content:space-between;gap:12px}.metric strong{font-size:28px;margin:0}.metric span{font-size:13px}.section-heading{margin:0 0 12px;gap:10px;align-items:center}.section-heading h2{font-size:18px}.stage-cards{gap:8px;grid-template-columns:repeat(2,minmax(0,1fr))}.stage-card{padding:12px 14px;border-radius:10px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px 12px;align-items:center}.stage-card small{display:none}.stage-card h3{margin:0;font-size:14px;font-weight:500}.stage-card strong{font-size:24px;grid-column:2;grid-row:1}.stage-card>span{grid-column:1/-1;font-size:12px;color:var(--muted)}.dashboard-workflow{margin-top:18px}.dashboard-note{padding:12px 16px;margin-top:16px;font-size:13px}.dashboard-note summary{font-weight:600;cursor:pointer}.dashboard-note p{margin:10px 0}
.heatmap-card{padding:18px;margin-top:18px;border-radius:10px}.heatmap-heading h2{font-size:18px}.heatmap-heading{gap:12px}.heatmap-controls{gap:6px}.heatmap-controls input,.heatmap-controls select{padding:7px 9px;font-size:13px}.heatmap-controls button{padding:6px 10px}.heatmap-totals{margin:12px 0;font-size:15px}.heatmap-weekdays,.heatmap-grid{gap:5px}.heatmap-day{min-height:52px;padding:6px 9px;border-radius:6px;flex-direction:row;align-items:center}.heatmap-day strong{font-size:18px}.heatmap-legend{font-size:12px;margin-top:10px}
.ticket-tabs{gap:6px;margin-bottom:14px}.ticket-tabs a{padding:8px 11px;gap:8px;font-size:13px;border-radius:8px;min-height:38px}.ticket-tabs .count{font-size:11px;min-width:20px;padding:1px 5px}.toolbar{gap:8px;margin-bottom:12px}.toolbar input{min-width:130px}.toolbar input,.toolbar button{padding:8px 12px;font-size:14px}.inbox-layout{grid-template-columns:minmax(270px,340px) minmax(0,1fr);gap:14px}.ticket-list-panel,.ticket-detail{border-radius:10px}.list-heading{padding:12px 14px}.list-heading h2{font-size:17px}.ticket-row{padding:12px 14px}.ticket-row strong{font-size:14px;margin:5px 0;line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-row small{font-size:12px}.ticket-row p{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-row .row-top{flex-wrap:wrap;font-size:12px}.tag{font-size:11px;padding:3px 8px}.pagination{padding:10px 12px;font-size:13px}.pagination button{min-height:36px;font-size:13px}.empty-detail{padding:48px 20px}.detail-header{padding:16px}.detail-header .case-line{margin-bottom:8px}.detail-header h2{font-size:20px;margin-bottom:8px}.detail-header p{font-size:13px;margin-top:5px}.customer-contact{margin-top:10px;padding:10px 12px}.detail-tabs button{padding:11px 14px;font-size:13px}.detail-body{padding:16px}.product-summary{gap:12px;margin-bottom:16px}.product-summary img{width:64px;height:80px}.product-summary h3{font-size:16px}.product-summary p,.product-summary a{font-size:13px}.message{padding:12px 14px;margin-bottom:12px;border-radius:8px}.message .message-meta{font-size:12px;margin-bottom:6px}.message-body{font-size:14px}.reply-form{margin-top:16px}.reply-form small{font-size:12px}.stage-progress{gap:6px;margin-bottom:16px}.stage-progress li{padding:8px 10px;font-size:13px}.stage-form label{margin-top:12px}.record{padding:12px 0}.record small{font-size:12px}textarea{min-height:96px}
.customer-list{gap:12px}.customer-card{padding:16px}.customer-card strong{font-size:16px;margin-bottom:6px}.customer-card p,.customer-card span{font-size:13px}.customer-card span{margin-top:10px}.customer-intro{margin-bottom:12px}.settings-card{padding:20px;border-radius:10px;gap:12px}.settings-card input{padding:10px 12px}.settings-card h2{font-size:18px}.settings-card p{font-size:14px}#settings-view{gap:16px}.market-layout{gap:14px;grid-template-columns:minmax(230px,300px) minmax(0,1fr)}.market-editor{padding:18px}.market-row{padding:10px 12px}.market-row img{width:40px;height:50px}.market-form{gap:12px;margin-top:14px}.market-variant{padding:10px 0}.profile-history{gap:14px;margin-top:14px}.crm-chat-thread{height:min(420px,50svh);padding:14px;gap:10px}.crm-chat-message{padding:10px 12px}.crm-chat-compose{padding:14px;gap:10px}
@media(min-width:1400px){#dashboard-view{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(300px,1fr);gap:18px;align-items:start}#dashboard-view>.metrics{grid-column:1/-1}.heatmap-card,.dashboard-workflow{margin-top:0}.dashboard-note{grid-column:1/-1;margin-top:0}}
@media(min-width:1101px){.sidebar{position:sticky;top:0;height:calc(100svh - 60px);overflow:auto}.ticket-list-panel{top:16px;max-height:calc(100svh - 32px);overflow:auto;scrollbar-width:thin}.ticket-list-panel .pagination{position:sticky;bottom:0;background:white;border-top:1px solid var(--line)}}
@media(min-width:901px) and (max-width:1100px){.inbox-layout{grid-template-columns:minmax(240px,.7fr) minmax(0,1fr)}.crm-shell{grid-template-columns:180px minmax(0,1fr)}main{padding:16px}.market-layout{grid-template-columns:1fr}}
@media(max-width:900px){.inbox-layout,.market-layout{grid-template-columns:1fr}.ticket-list-panel{max-height:360px;overflow:auto}.ticket-list-panel .pagination{position:sticky;bottom:0;background:white}.metrics{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:700px){.crm-header{height:auto;min-height:58px;padding:12px 14px;gap:8px}.mailbox{display:none}.crm-shell{display:block}.sidebar{padding:8px 12px;gap:0}.sidebar>nav{flex-wrap:nowrap;overflow-x:auto;scrollbar-width:thin;margin:0}.sidebar>nav a{white-space:nowrap;flex-shrink:0;font-size:13px;min-height:40px}.stage-menu{padding:0;border:0}.stage-menu summary{padding:6px 8px;font-size:12px}.stage-menu nav{margin:0}.stage-menu nav a{font-size:12px}main{padding:16px 12px}.workspace-heading h1{font-size:24px}.delivery-status{margin-bottom:12px}.ticket-tabs{flex-wrap:nowrap;overflow-x:auto;padding-bottom:6px;scrollbar-width:thin}.ticket-tabs a{white-space:nowrap;flex-shrink:0}.metrics{gap:8px}.metric{padding:12px;gap:6px}.metric span{font-size:12px}.metric strong{font-size:24px}.heatmap-card{padding:12px}.heatmap-day{min-height:46px;flex-direction:column;padding:5px;font-size:12px}.heatmap-day strong{font-size:16px}.heatmap-controls input{max-width:165px}.section-heading{flex-direction:row;flex-wrap:wrap}.stage-card{padding:10px}.stage-card h3{font-size:13px}.detail-header,.detail-body{padding:14px}.customer-list{grid-template-columns:1fr}.settings-card{padding:16px}.toolbar input{min-width:100px;flex-basis:100%}.crm-chat-thread{height:300px}}

.heatmap-day{align-items:flex-start;gap:6px;min-height:64px}.heatmap-date{font-size:13px}.heatmap-value{text-align:right;min-width:0}.heatmap-value strong{display:block;line-height:1.2}.heatmap-value small{display:block;font-size:11px;line-height:1.3;color:inherit;margin-top:4px;overflow-wrap:anywhere}@media(max-width:700px){.heatmap-day{min-height:80px;gap:4px}.heatmap-value{text-align:left}.heatmap-value small{font-size:10px}}

/* Messenger workspace */
.crm-chat-workspace{gap:0;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:white;grid-template-columns:minmax(250px,310px) minmax(0,1fr);align-items:stretch}.crm-chat-workspace>.ticket-list-panel{position:static;border:0;border-right:1px solid var(--line);border-radius:0;max-height:650px;overflow:auto}.crm-chat-workspace>.crm-chat-panel{border:0;border-radius:0;min-height:550px;display:flex;flex-direction:column}.crm-chat-header{display:flex;align-items:center;gap:12px;padding:12px 16px;background:#f5f7f6;border-bottom:1px solid var(--line)}.crm-chat-avatar{display:grid;place-items:center;width:42px;height:42px;flex:0 0 42px;background:#d9e9df;color:#075844;border-radius:50%;font-size:15px;font-weight:600}.crm-chat-contact{flex:1;min-width:0}.crm-chat-contact h2{font-size:16px;line-height:1.4;overflow-wrap:anywhere}.crm-chat-contact p{font-size:12px;color:var(--muted);overflow-wrap:anywhere}.crm-chat-actions{display:flex;gap:6px;flex-shrink:0}.crm-chat-actions button{font-size:12px;padding:6px 10px;min-height:34px;background:transparent}.crm-chat-panel .crm-chat-thread{flex:1;height:440px;min-height:260px;max-height:65svh;padding:20px;gap:12px}.crm-chat-message{align-self:flex-start;width:fit-content;max-width:min(80%,560px);padding:9px 12px;line-height:1.5}.crm-chat-message.staff{align-self:flex-end}.crm-chat-message>small:first-child{font-weight:600;font-size:11px;color:#075844;margin-bottom:3px}.crm-chat-message p{font-size:14px}.crm-chat-panel>.secondary{border:0;border-radius:0;font-size:12px;background:#edf2ee}.crm-chat-panel .modern-chat-composer{margin-top:auto}.crm-chat-workspace .ticket-row{padding:14px 16px}.crm-chat-workspace .ticket-row strong{margin:0 0 4px}.crm-chat-workspace .ticket-row .tag{margin-top:6px;font-size:10px}.crm-chat-workspace .empty-detail{margin:auto}
@media(max-width:1000px){.crm-chat-workspace{grid-template-columns:1fr}.crm-chat-workspace>.ticket-list-panel{max-height:220px;border-right:0;border-bottom:1px solid var(--line)}.crm-chat-workspace>.crm-chat-panel{min-height:440px}}@media(max-width:600px){.crm-chat-header{padding:10px;gap:8px;flex-wrap:wrap}.crm-chat-avatar{width:34px;height:34px;flex-basis:34px;font-size:12px}.crm-chat-contact h2{font-size:14px}.crm-chat-actions{margin-left:auto}.crm-chat-actions button{font-size:11px;padding:5px 8px}.crm-chat-panel .crm-chat-thread{padding:12px;max-height:45svh}.crm-chat-message{max-width:90%}}

.sidebar nav .chat-history-link{padding-left:30px;font-size:12px;color:var(--muted)}
.template-entry+.template-entry{margin-top:24px;padding-top:24px;border-top:1px solid #d5e1dc}.template-entry small{display:block}